日本と海外をつなぐクラウドソーシング

Convergys

Customer Service Representative

2012/10～ 2019/04

SALES REPRESENTATIVE • CONVERGYS PHILIPPINES, INC.•
Responsible for the presentation, promotion, and sales of the client’s products and services to inbound customers; Expedite the resolution of customer problems and complaints to maximize satisfaction; Coordinate sales effort with team members and support groups.

CUSTOMER SERVICE AND TECHNICAL SUPPORT REPRESENTATIVE • CONCENTRIX AND CONVERGYS PHILIPPINES, INC. •
Responsible for maintaining a positive, empathic, and professional environment on every customer interaction; Provide immediate resolution to issues and queries; Keep record of customer interactions, transactions, comments, and complaints; Process orders, forms, applications, and requests; Manage and maintain CRM tool.