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Jherwin87
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Application of Jherwin Salva希望販売価格50,000円～100,000円未満FREELANCE VIRTUAL ASSISTANT • HOMEBASED • PART-TIME• 2019
Responsible for managing the client’s email and calendar; Sets appointments using MS Outlook; Prepares memo; Replies to customer inquiries via Facebook Messenger; Prepares weekly reports.
SALES REPRESENTATIVE • CONVERGYS PHILIPPINES, INC.• 2013 – 2016
Responsible for the presentation, promotion, and sales of the client’s products and services to inbound customers; Expedite the resolution of customer problems and complaints to maximize satisfaction; Coordinate sales effort with team members and support groups.
CUSTOMER SERVICE, CHAT AND EMAIL SUPPORT AND TECHNICAL SUPPORT REPRESENTATIVE • CONCENTRIX AND CONVERGYS PHILIPPINES, INC. • 2012 - 2019
Responsible for maintaining a positive, empathic, and professional environment on every customer interaction; Provide immediate resolution to issues and queries; Keep record of customer interactions, transactions, comments, and complaints; Process orders, forms, applications, and requests; Manage and maintain CRM tool.
