日本と海外をつなぐクラウドソーシング

We are a Hong Kong based Internet-of-Things startup looking for a Japanese speaking team member to support our users in Japan and help us on some administrative work locally in Japan. For details of our company and product, visit www.ambiclimate.com

2018-10-17

Delivery date unspecified

We will send the Japanese enquiries by email to the best candidate or use instant messaging to contact (method of communication to be agreed)

You will be:
1)Pre-reading / understanding of our marketing collaterals and knowledge base in English
2)Proof-reading our Japanese collaterals and knowledge base
3)Replying to user questions through our customer chat portal
4)Translating our support team's questions/diagnosis/solutions from English to Japanese to reply to user issues
5)in some cases, speak to users on the phone to support their remote
6)Assist in the testing of product returns, store and shipment arrangement back to HQ

This job requires:
- excellent English and Japanese language skills (written and spoken)
- a positive and ‘can do’ attitude
- an interest in smart home products
- attention to details, excellent communication and great time management
- a regular and good internet connection
- to be regularly available and connected (job requires to be available 5 days a week in Hong Kong Timezone) in English
- flexibility to take on this role on a freelance basis, billing by hour and keeping track of the time spent on the project.
- to prioritize our enquiries for translation or user response within 12 hours of our notification (understand that it will be hard to monitor our platform all the time, so our team will notify you if your assistance is required)
This role may also transition into a longer term role, since we are keen to explore the Japanese market. Please revert with price estimate.