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rosemarie
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Japanese ⇔ English
- Logo Design
- Advertising and Public Relations
- Last Login : 2021-02-25
- Member Since : 2016-11-13
Career
Description
Convergys Phil Inc.
Customer Service Representative
2015/06～ 2017/06
Here's what I do;
Take inbound calls
Diagnosed issue using workflow
Troubleshoot with customer and provide resolution
Updating customers information
Creating ticket real time
Customer Profiling
Authenticate customers profile
Understanding Customer concerns
Providing real time resolution/answer
Engage with Other US departments (if necessary)
Validate Information given
Center For Pop Music Phils
Administrative Assistant/ Branch Marketing Assistant
2013/07～ 2015/03
I am an administrative for this company for more than 2 years, part of what I do are
Assessing enrollments of the student
Updating Class Record using excel file
Creating schedules for the students
Send daily students progress report to manager via email
answer inquires via email and phone
Assist Marketing plan for field works
Send daily sales report to manager
Target month to date quota
Planning Recitals and events
Concentrix Philippines
Technical Advisor Chat
2019/03～ 2020/06
Technical support Specialist for mobile device
Real time Chat support
