日本と海外をつなぐクラウドソーシング

Convergys Phil Inc.

Customer Service Representative

2015/06～ 2017/06

Here's what I do;

Take inbound calls
Diagnosed issue using workflow
Troubleshoot with customer and provide resolution
Updating customers information
Creating ticket real time
Customer Profiling
Authenticate customers profile
Understanding Customer concerns
Providing real time resolution/answer
Engage with Other US departments (if necessary)
Validate Information given

Center For Pop Music Phils

Administrative Assistant/ Branch Marketing Assistant

2013/07～ 2015/03

I am an administrative for this company for more than 2 years, part of what I do are

Assessing enrollments of the student
Updating Class Record using excel file
Creating schedules for the students
Send daily students progress report to manager via email
answer inquires via email and phone
Assist Marketing plan for field works
Send daily sales report to manager
Target month to date quota
Planning Recitals and events

Concentrix Philippines

Technical Advisor Chat

2019/03～ 2020/06

Technical support Specialist for mobile device
Real time Chat support