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carmellibas
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Other Administration, Management, and Test
- Technical Writing
- Review Writing
- Editing and Amendment
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Questionnaire and Research
- Other Business Supports and Questionnaire
- Data Entry
- Other Data Entry
- Others
- Last Login : 2016-09-14
- Member Since : 2016-08-11
Career
Description
DMM Eikaiwa
English as a Second Language Teacher
2015/02~
Roles & Responsibilities:
• Assesses students individually to identify their English skills level
• Facilitates classes to new and existing students
• Manages schedule, classes, and lessons of the students
• Creates and modifies lesson materials depending on the student's needs
• Provides one-on-one lesson
• Facilitates classes for IELTS Review
• Creates and modifies IELTS reviewers and classes
• Facilitates classes for TOEIC Exams for the Japanese and Korean students
• Creates and modifies TOEIC reviewers and classes
• Trains and assesses newly hired teachers
• Responsible for development of some teachers
Freelance
Technical and Content Writer / Editor
2014/12~
Roles & Responsibilities:
• Assesses the topics, keywords, articles to be posted for the weekly blogging update
• Writes weekly articles for website submission
• Manages the schedule, blogs, and articles
• Supervises a group of young writers and customer service representatives
• Reviews the articles and blogs submitted by other writers
• Edits the articles, blogs, contents, and newsletters
• Provides coaching and development session with other writers and agents
• Proofreads the books of different clients before publication
• Creates and modifies materials depending on the student's needs
Akiko Business Consultants Pty. Ltd.
Business Development Officer / Marketing Officer / Ghost Writer
2013/11~ 2014/12
Roles & Responsibilities:
• Reached out to prospective clients
• Kept accurate and detailed records of calls made and results achieved
• Tracked and managed personal performance on a daily basis
• Attended campaign meetings
• Demonstrated a thorough understanding of the clients’ needs and objectives
• Maintained confidentiality
• Provided feedback and input to the developmental script
• Annotated detailed lead notes and opportunities
• Researched and published articles for marketing purpose on a strict schedule
• Managed the monthly newsletter
Convergys BPO formerly known as Stream Global Services
Universal Trainer (Language, Communications, and Product)
2010/11~ 2013/07
Roles & Responsibilities:
• Facilitated classes for newly hired trainees and up-trainings for Linguistic and Logistical purposes
• Facilitated classes for extensive language training (LPET – Language Pre-Employment Training)
• Facilitated classes for certain products or accounts
• Designed and modified training modules
• Tracked attendance, performance, and trainees compliance
• Provided coaching and feedback to assist the trainees
• Managed administrative tasks
• Attended and Co-Facilitated the “Train The Trainer” training classes
• Participated in the monthly language calibration call
• Responsible for effective training administration, including classroom management, measurement and
evaluation of every training class
• Ensured integrity and values
AuthorHouse formerly known as Xlibris Corporation
Author Services Representative / Virtual Assistant (Production Team)
2008/07~ 2009/03
Roles & Responsibilities:
• Processed author requests regarding the completion of their novels
• Served as a virtual assistant to the authors assigned
• Assisted authors in editing their books
• Took note of the corrections and sent it for layout editing
• Called the author to ensure the successful completion of the publication
BizRoute Solutions
Accounting Supervisor
2007/02~ 2008/04
Roles & Responsibilities:
• Supervised a team of accountants
• Monitored all account receivable and payable
• Reconciled accounts
• Called customers regarding delinquent accounts
• Processed and signatory of all liens sent to customers regarding aged debts
English Island
English as a Second Language Teacher
2007/05~ 2008/03
Roles & Responsibilities:
• Taught English as Second Language to beginner, intermediate, and advanced speaker
• Monitored and provided progress reports to the students
• Created both written and oral English exams to verify understanding
• Attended client calls and calibration
• Provided feedback to the client and students
Aegis PeopleSupport Inc. formerly known as PeopleSupport Inc.
Escalations Specialist (Level 3)
2004/07~ 2007/07
Roles & Responsibilities:
• Processed ticket submissions by front line agents
• Approved refunds and credits
• Reached out to customers pertaining to the update of the escalated issues