日本と海外をつなぐクラウドソーシング

DMM Eikaiwa

English as a Second Language Teacher

2015/02～

Roles & Responsibilities:
• Assesses students individually to identify their English skills level
• Facilitates classes to new and existing students
• Manages schedule, classes, and lessons of the students
• Creates and modifies lesson materials depending on the student's needs
• Provides one-on-one lesson
• Facilitates classes for IELTS Review
• Creates and modifies IELTS reviewers and classes
• Facilitates classes for TOEIC Exams for the Japanese and Korean students
• Creates and modifies TOEIC reviewers and classes
• Trains and assesses newly hired teachers
• Responsible for development of some teachers

Freelance

Technical and Content Writer / Editor

2014/12～

Roles & Responsibilities:
• Assesses the topics, keywords, articles to be posted for the weekly blogging update
• Writes weekly articles for website submission
• Manages the schedule, blogs, and articles
• Supervises a group of young writers and customer service representatives
• Reviews the articles and blogs submitted by other writers
• Edits the articles, blogs, contents, and newsletters
• Provides coaching and development session with other writers and agents
• Proofreads the books of different clients before publication
• Creates and modifies materials depending on the student's needs

Akiko Business Consultants Pty. Ltd.

Business Development Officer / Marketing Officer / Ghost Writer

2013/11～ 2014/12

Roles & Responsibilities:
• Reached out to prospective clients
• Kept accurate and detailed records of calls made and results achieved
• Tracked and managed personal performance on a daily basis
• Attended campaign meetings
• Demonstrated a thorough understanding of the clients’ needs and objectives
• Maintained confidentiality
• Provided feedback and input to the developmental script
• Annotated detailed lead notes and opportunities
• Researched and published articles for marketing purpose on a strict schedule
• Managed the monthly newsletter

Convergys BPO formerly known as Stream Global Services

Universal Trainer (Language, Communications, and Product)

2010/11～ 2013/07

Roles & Responsibilities:
• Facilitated classes for newly hired trainees and up-trainings for Linguistic and Logistical purposes
• Facilitated classes for extensive language training (LPET – Language Pre-Employment Training)
• Facilitated classes for certain products or accounts
• Designed and modified training modules
• Tracked attendance, performance, and trainees compliance
• Provided coaching and feedback to assist the trainees
• Managed administrative tasks
• Attended and Co-Facilitated the “Train The Trainer” training classes
• Participated in the monthly language calibration call
• Responsible for effective training administration, including classroom management, measurement and
evaluation of every training class
• Ensured integrity and values

AuthorHouse formerly known as Xlibris Corporation

Author Services Representative / Virtual Assistant (Production Team)

2008/07～ 2009/03

Roles & Responsibilities:
• Processed author requests regarding the completion of their novels
• Served as a virtual assistant to the authors assigned
• Assisted authors in editing their books
• Took note of the corrections and sent it for layout editing
• Called the author to ensure the successful completion of the publication

BizRoute Solutions

Accounting Supervisor

2007/02～ 2008/04

Roles & Responsibilities:
• Supervised a team of accountants
• Monitored all account receivable and payable
• Reconciled accounts
• Called customers regarding delinquent accounts
• Processed and signatory of all liens sent to customers regarding aged debts

English Island

English as a Second Language Teacher

2007/05～ 2008/03

Roles & Responsibilities:
• Taught English as Second Language to beginner, intermediate, and advanced speaker
• Monitored and provided progress reports to the students
• Created both written and oral English exams to verify understanding
• Attended client calls and calibration
• Provided feedback to the client and students

Aegis PeopleSupport Inc. formerly known as PeopleSupport Inc.

Escalations Specialist (Level 3)

2004/07～ 2007/07

Roles & Responsibilities:
• Processed ticket submissions by front line agents
• Approved refunds and credits
• Reached out to customers pertaining to the update of the escalated issues