日本と海外をつなぐクラウドソーシング

Convergys

Technical support and custmer service representative

2012/03～ 2016/12

• Provide troubleshooting support for issues with internet, phone, cable and email services Handle sales, order entry, billing issues and general inquiries
• Address customer service inquiries in a timely and accurate fashion
• Properly direct calls to the correct concerned department to assist customers properly
• Facilitate service orders for installation and dispatching of technical teams
• Provide excellent customer service to keep customers
• Create and maintain service reports