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mylostdimple
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- Philippines
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- Skills
- Customer Service & Support
- Last Login : 2019-06-28
- Member Since : 2016-02-09
Career
Description
Convergys
Technical support and custmer service representative
2012/03～ 2016/12
• Provide troubleshooting support for issues with internet, phone, cable and email services Handle sales, order entry, billing issues and general inquiries
• Address customer service inquiries in a timely and accurate fashion
• Properly direct calls to the correct concerned department to assist customers properly
• Facilitate service orders for installation and dispatching of technical teams
• Provide excellent customer service to keep customers
• Create and maintain service reports
