クラウドソーシング ワークシフト > フリーランスを探す > mylostdimple > 学歴・職歴
mylostdimple
職歴
詳細
Convergys
Technical support and custmer service representative
2012/03~ 2016/12
• Provide troubleshooting support for issues with internet, phone, cable and email services Handle sales, order entry, billing issues and general inquiries
• Address customer service inquiries in a timely and accurate fashion
• Properly direct calls to the correct concerned department to assist customers properly
• Facilitate service orders for installation and dispatching of technical teams
• Provide excellent customer service to keep customers
• Create and maintain service reports