クラウドソーシング ワークシフト > フリーランスを探す > CecilCalderon > 学歴・職歴
CecilCalderon
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- 最終ログイン : 2016-01-06
- 登録日 : 2015-12-28
職歴
詳細
Coats, plc
Service Management Process Lead
2013/09~ 2014/11
Responsible for the overall management and control of a global Service Management tool (Microsoft SCSM), including administration plus creation and managing (ownership and updates) of key operational/support processes such as Service Request Fulfillment, Incident, Problem, Change and Release Management based on best practices, ITIL framework and ITSM guidelines.
Coats, plc
Support Centre Lead
2010/07~ 2013/09
Responsible and accountable for the Level 1 Service Desks, including monitor and control of key systems. The Service Desk provides single point of contact for all users of IT, logs and manages incidents, service requests and access requests and provides an interface for all service operation processes and activities.
Coats, plc
Specialist Systems Development & Support Manager
2005/05~ 2010/07
Overseeing a team responsible for providing expertise in the administration and support for SAP Basis and other specialist applications such as Every Angle, SalesForce, LiveCompare, & Seamworks.
Coats, plc
SME Systems Manager
2004/08~ 2005/05
Provides functional expertise in the support, implementation, management, enhancement of the core business application focusing on Trade & Logistics, General Ledger and Bank Modules and their related support and reporting applications.
Coats Manila Bay
IT Manager
2002/01~ 2004/08
Coats Thread Philippines
IT Supervisor
1998/04~ 2001/12
Allied Thread Co., Inc.
Analyst / Programmer
1996/03~ 1998/04
Infostructure Consulting Systems
Analyst / Programmer
1994/09~ 1995/12
Copylandia Office Systems
Programmer
1993/10~ 1994/08