日本と海外をつなぐクラウドソーシング

Coats, plc

Service Management Process Lead

2013/09～ 2014/11

Responsible for the overall management and control of a global Service Management tool (Microsoft SCSM), including administration plus creation and managing (ownership and updates) of key operational/support processes such as Service Request Fulfillment, Incident, Problem, Change and Release Management based on best practices, ITIL framework and ITSM guidelines.

Coats, plc

Support Centre Lead

2010/07～ 2013/09

Responsible and accountable for the Level 1 Service Desks, including monitor and control of key systems. The Service Desk provides single point of contact for all users of IT, logs and manages incidents, service requests and access requests and provides an interface for all service operation processes and activities.

Coats, plc

Specialist Systems Development & Support Manager

2005/05～ 2010/07

Overseeing a team responsible for providing expertise in the administration and support for SAP Basis and other specialist applications such as Every Angle, SalesForce, LiveCompare, & Seamworks.

Coats, plc

SME Systems Manager

2004/08～ 2005/05

Provides functional expertise in the support, implementation, management, enhancement of the core business application focusing on Trade & Logistics, General Ledger and Bank Modules and their related support and reporting applications.

Coats Manila Bay

IT Manager

2002/01～ 2004/08

Coats Thread Philippines

IT Supervisor

1998/04～ 2001/12

Allied Thread Co., Inc.

Analyst / Programmer

1996/03～ 1998/04

Infostructure Consulting Systems

Analyst / Programmer

1994/09～ 1995/12

Copylandia Office Systems

Programmer

1993/10～ 1994/08