日本と海外をつなぐクラウドソーシング

I managed a 24x7 service desk operations providing IT support service to multi-national users, using ITIL framework. I handled maximum 25 people, which is a mix of 1st and 2nd level support. Support scope includes access management, systems monitoring, admin/application support for SAP Basis, Master Data Management, Salesforce, EveryAngle, Livecompare, Service Manager and other specialist and productivity applications.

I also got a hands-on experience on application management and support for MS Service Manager, MS Dynamics AX (Supply Chain and Financial Modules), Timekeeping, Payroll, off-the-shelf applications and in-house custom applications.