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hanachinita
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- Job History(F) : 0 Results
- Philippines
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- Skills
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Interview
- Other Business Supports and Questionnaire
- Data Entry
- Others
- Last Login : 2020-02-05
- Member Since : 2020-02-05
Career
Description
Sutherland Global Services, Inc
IT Helpdesk Analyst/ Technical Support Representative
2014/10~ 2016/06
Main Functions:
Provided business-clients with efficient support – Responded to phone calls and emails.
Installed software, configured and tested customer PC’s and POC devices, analyzed functionality of peripheral appendages.
Worked closely and effectively with vendors to replace/reinstall/repair defective hardware, software and apps.
Instructed and trained end-users regarding computer literacy.
Prepares Outlier Reports for clients.