日本と海外をつなぐクラウドソーシング

Sutherland Global Services, Inc

IT Helpdesk Analyst/ Technical Support Representative

2014/10～ 2016/06

Main Functions:
 Provided business-clients with efficient support – Responded to phone calls and emails.
 Installed software, configured and tested customer PC’s and POC devices, analyzed functionality of peripheral appendages.
 Worked closely and effectively with vendors to replace/reinstall/repair defective hardware, software and apps.
 Instructed and trained end-users regarding computer literacy.
 Prepares Outlier Reports for clients.