日本と海外をつなぐクラウドソーシング

Manulife Financial

Technical Writer

2016/11～ 2020/01

 Created document guides about SharePoint Online, Yammer, Power BI, ServiceNow and Microsoft office tools for Global Batch Operations use
 Worked with my manager in creating the Service Level Agreement for Manulife Singapore
 Updated document narratives for CA WLA DE scheduling tool for SOX audit
 Created the document narratives for ESP- mainframe and Control-m for SOX audit
 Handled quarterly update of Asia and North America job count record for yearend financial reporting
 Handled quarterly GBO VDI machine cleanup. Requested to remove inactive/retired VDI machines billed from GBO cost center to reduce monthly expenses