日本と海外をつなぐクラウドソーシング

 Tenure and summary of professional experience:
o 2 years experience in John Hancock (Manulife) Long Term Care Insurance Call Center
 Assist customers in answering inquiries about insurance policies, processing requests for reimbursement and providing benefit changes to mitigate premium increases
o 3 years experience in technical writing, documentation and audit activities within Manulife/John Hancock Global Batch Operations Team
 Create and update standard documentation on applications, processes, controls and other procedures
 Provide subject matter expertise to audit areas assigned and manage work associated with internal and external auditors, managers and vendors to ensure audit data is provided timely