Crowdsourcing Workshift > Search Freelance > kcarylle > CV
kcarylle
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Copy Writing
- SEO - Search Engine Optimization
- SMM - Social Media Marketing
- Telemarketing and Tel Sales
- Email Response Handling
- Customer Service & Support
- Web Search
- Transcription
- Data Entry
- Data Gathering
- Web Research
- Writing with Considering SEO
- Writing and Posting FB Page
- Last Login : 2019-11-04
- Member Since : 2019-11-04
Career
Description
Alorica
Customer Service Representative
2015/10～ 2016/12
Handled US-based healthcare provider’s billing and enrollment for their members.
Process documentation, enrollment, and termination. Billing statement and adjustment reviews. Bill generation for members.
Assists member’s queries and handles escalation process.
Lufthansa Services Philippines Inc.
Customer Service Representative / Coach on Demand
2016/12～ 2018/01
General Reservation, Baggage Tracing, Back Office, Online Reservation, Customer Care.
Answers passenger’s inquiries about their reservation over the phone.
Coaching and training new hires for their on the job training about basic call handling, system navigation, and soft skills enhancement.
IGT Solutions
Social Media Moderator
2018/02～ 2019/10
Caters passenger’s queries using Social Media as platform.
General Reservation, Baggage Tracing, Back Office, Online Reservation
Assist the team with regards to product knowledge, escalation processes, team’s productivity, attendance and leave requests.
Education
Description
Pamantasan ng Lungsod ng Muntinlupa
2007/06～ 2013/04
Bachelor of Arts in Mass Communication
