日本と海外をつなぐクラウドソーシング

Alorica

Customer Service Representative

2015/10～ 2016/12

Handled US-based healthcare provider’s billing and enrollment for their members.
Process documentation, enrollment, and termination. Billing statement and adjustment reviews. Bill generation for members.
Assists member’s queries and handles escalation process.

Lufthansa Services Philippines Inc.

Customer Service Representative / Coach on Demand

2016/12～ 2018/01

General Reservation, Baggage Tracing, Back Office, Online Reservation, Customer Care.
Answers passenger’s inquiries about their reservation over the phone.
Coaching and training new hires for their on the job training about basic call handling, system navigation, and soft skills enhancement.

IGT Solutions

Social Media Moderator

2018/02～ 2019/10

Caters passenger’s queries using Social Media as platform.
General Reservation, Baggage Tracing, Back Office, Online Reservation
Assist the team with regards to product knowledge, escalation processes, team’s productivity, attendance and leave requests.