日本と海外をつなぐクラウドソーシング

TSI formerly AltiSource

Sales and Reservation

2017/05～

Responsible for hotel room sales and reservation
 Promote blue green vacation referrals
Altisource
 Focusing on the achievement of the client’s high quality standards and high performance goals.
 Meeting daily sales conversion KPI
 Membership enrolment of callers
 Other duties and projects as required.

Xerox ACS

Team Manager

2015/06～ 2016/10

Providing positive, consistent, fair and committed leadership to the team
 Handling of both English team and Japanese Bilingual team
 Pursue a team environment focused on the achievement of the client’s high quality standards and high performance goals.
 Recognizing team's deficiencies and developing action plans.
 Meeting monitoring goals and complete related reports.
 Providing training, updates, quality audit of Japanese Tasks and Chat transcripts.
 Providing effective feedback and coaching to the agents and as well as with the client.
 Recommending innovative suggestions on incentive programs to motivate production floor
 Providing coverage on the floor as directed
 Other duties and projects as required.

MyOutdesk.com

Real Estate Assistant (Remote work)

2014/11～ 2015/06

 Outgoing calls to prospective clients
 Making appointment for buyer and seller client.
 Creating real estate advertisement using client’s tool and craigslist  Creating summarize reports for client as needed
 Providing effective feedback and coaching to the agents
 Recommending innovative suggestions for marketing real estate

EGS-NCO-APAC

Team Manager

2011/05～ 2014/11

 Providing positive, consistent, fair and committed leadership to the team
 Pursuing a team environment focused on the achievement of the project's high quality
standards and high performance goals.
 Recognizing team's deficiencies and developing action plans.
 Meeting monitoring goals and complete related reports
 Providing effective feedback and coaching to the agents
 Recommending innovative suggestions on incentive programs to motivate production floor
 Providing coverage on the floor as directed
 Other duties and projects as required.

NCO-RMH Teleservices

Subject Matter Expert

2007/11～ 2011/05

 Create/Audit/Analyze reports/trackers/calls/compliance
 Perform advance troubleshooting steps and testing of steps for client
 Seek core issue when outage or emerging issue arises
 Weekly client conference discussing updates, top issues, up training, rollouts, and other product concerns with line of business
 Prepare weekly and monthly business review of alert team escalation metrics
 Disseminate updates, rollouts, up training to support personnel such as TMs,QCs, and
Trainers
 Replicate top issue and escalated issue to device resolution plan

RMH Teleservices

Technical Support Agent

2006/05～ 2007/11

 Cross trained with Windows Live Messenger, CCI, and Email-Messenger queue
 Trouble shoot MSN Email and Messenger related issue
 Performed call backs of OSGS escalation response
 Trained with multiple support medium such as phone, web, chat, and email support