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Heide
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- Home Page Development
- Other Administration, Management, and Test
- Last Login : 2019-09-03
- Member Since : 2018-09-19
Career
Description
Teletech Philippines & IBM
Technical/Customer service Representative
2014/07～ 2018/06
TELETECH COSTUMER CARE. JANUARY 2017 - JUNE 2018
Handled incoming calls from residential customers. Provide resolution regarding their TV,internet and phones issues Process replacement equipment. Sending local technician if needed Offer Verizon product and process order
IBM PHILIPPINES, JULY 2014- DECEMBER 2016
Build rapport, listen, clarify and manage technical issues and concerns • Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems over the phone. • Setting up new users' accounts and profiles and dealing with password issues.
