日本と海外をつなぐクラウドソーシング

Teletech Philippines & IBM

Technical/Customer service Representative

2014/07～ 2018/06

TELETECH COSTUMER CARE.   JANUARY 2017 - JUNE 2018
Handled incoming calls from residential customers. Provide resolution regarding their TV,internet and phones issues Process replacement equipment. Sending local technician if needed Offer Verizon product and process order

IBM PHILIPPINES, JULY 2014- DECEMBER 2016
Build rapport, listen, clarify and manage technical issues and concerns • Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems over the phone. • Setting up new users' accounts and profiles and dealing with password issues.