Crowdsourcing Workshift > Search Freelance > carmellibas
carmellibas
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Other Administration, Management, and Test
- Technical Writing
- Review Writing
- Editing and Amendment
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Questionnaire and Research
- Other Business Supports and Questionnaire
- Data Entry
- Other Data Entry
- Others
- Last Login : 2016-09-14
- Member Since : 2016-08-11
Professional Experience
I am highly experienced in the field of customer service, technical, and billing for voice, email, chat support, and virtual assistance. I worked in a BPO industry for more than 6 years and learned the nuts and bolts of the business. Having excelled my task as an agent on all line of business, I was given a higher responsibility as a supervisor. This role gave me the opportunity to prove myself and what I can offer to the company by managing a team, making sure they exceed their Key Performance Indicator, and becoming a team player.
I became a part of the Training Team for almost 3 years. This role helped me impart the knowledge I learned and develop the skills I gathered as an agent and supervisor for the benefit of my trainees. Working as English Teacher on ESL Schools for 6 years gave me the opportunity to support my students with their communication challenges especially with their IELTS and TOEIC exams.