日本と海外をつなぐクラウドソーシング

I have experience as a Quality Assurance analyst and CSR for 2 years.
-Evaluate voice Interactions on customer service skills, product knowledge, technical skills, policy procedure, and compliance adherence, to ensure client quality and customer satisfaction goals are met or addressed in a timely manner
-Maintain all documented quality processes
-provide coaching and feedback to ensure customer service meets the quality standards
-Initiate and participate in process improvement activities

As a Virtual Assistant in an Insurance Group in Colorado. I am responsible for:
-Re-shopping clients Auto/home/health Insurance policies
-Look for a cheaper price that can match their current coverage
-We send Emails to the clients if they need to move to a cheaper one or stay.

I also attended Training for Freelance Virtual assistant.