日本と海外をつなぐクラウドソーシング

Lmedia

Quality Assurance Analyst

2018/01～ 2020/03

As a Quality Assurance analyst and CSR for 2 years, I am Responsible for monitoring, calibrating, and supporting the quality standards between clients. Evaluate voice Interactions on customer service skills, product knowledge, technical skills, policy procedure, and compliance adherence, to ensure client quality and customer satisfaction goals are met or addressed in a timely manner. Maintain all documented quality processes. provide coaching and feedback to ensure customer service meets the quality standards. Initiate and participate in process improvement activities. re-evaluating to avoid any compliance issues in the future.

Apps used: skype, Google spreadsheet, skype, Vicidial, CRM, Excel, and key base.

FVA

Freelance VA

2020/04～ 2020/07

I also attended Training for Freelance Virtual assistant I can also help you in Business Branding, social media
management, email marketing, SEO, web creation optimization, and Management, and administrative tasks like data entry. I experience the very task when it comes to freelancing niches. and I experienced the task how it's being done.

Apps used: Social media, Canva, Photoshop, Hootsuite, HubSpot, google docs, Google spreadsheet, Gmail, MAil chimp, SEO quake, and Keyword tool

Trailstone Insurance Group

Virtual Assistant

2020/10～ 2021/01

As a Virtual Assistant in an Insurance Group in Colorado. I am responsible for re-shopping clients Auto/home/health Insurance policies when the due date is near. I need to look for a cheaper price that can match their current coverage, We send Email to the clients to let them know if they need to move to a cheaper one or stay in current policy. We use Trello to get tasks and use Elynx as our CRM to enter the needed information. when we already have the rates of each Insurance company we encode them to excel to compute and compare rates.

App used: Trello, Slack, ring central, Elynx, Hubstaff, Outlook, and Excel.

IBEX

Customer service representative

2016/10～ 2017/05

- Answering the phone to resolve customer's concerns about billing and basic
technical issues.
- We are also responsible for processing their Orders.
- We maintain customer's information using CRM.
- retention of purchase orders