日本と海外をつなぐクラウドソーシング

I have a total of 3 years experienced in a BPO Industry and that covers 1 year experienced as a Customer Support Representative and more than 2 years experienced as a Technical Support Representative. During those years, I develop clear communication skills, ability to use positive language when I am dealing with a difficult customer and effective in listening to the customer. My supervisor saw that I have potential to handle new agents and I was promoted as a Subject Matter Expert. My role was to support those new hire agents about the product knowledge. I also coached new hire agents and teach them my technique on how to handle customers.

I am a hard-working person who understand how important work is. I take my work seriously and I am always looking to improve my skills and qualifications so I can work to the highest standards possible in my role.