Crowdsourcing Workshift > Search Freelance > Ejfernando
Ejfernando
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Identified
- Philippines
- Favorites : 0 Results
- Skills
- Mobile Application Development
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Transcription
- Data Entry
- Web Research
English (Conversational level)
- Last Login : 2019-11-01
- Member Since : 2019-10-21
Professional Experience
I have over 15 years in the BPO industry with 5 years Supervisory/Manager/Lead experience. Handled multiple LOBs and medium of support. From phones to chat to email. Successfully handled multiple teams from following LOBs..
Software Internet Connectivity Installation
o Technical Support – Tier1, Tier2, Escalations
Telco
o Customer Service – Tier1, Tier2, Escalations, Upsell, Collections
Online shopping
o Customer Service – Tier1, Tier2, Escalations, Upsell, Collections
Back Office
o Order Process, Bi-Lingual Japanese Chat, Fraud
I am also continuing my programming in my spare time. Experimenting and sampling of game engines such as Buildbox, Game Salad, Construct, Godot, Unity, and Gdevelop. Developing games for my kids using Android Studio for packaging. I also have a developer account for Google. My games can be found here and is still up for improvement,
