日本と海外をつなぐクラウドソーシング

I am a Technical officer or process lead and also stand as a team leader of subject matter expert and back-office supports.
I work hand in hand with our operations manager and senior operations manager with client-facing and
addressing the gap to make the program/business successful.
I have 9 years of customer service experience specifically with Xbox-Microsoft.
Being part of this account and having such role have honed my skill in assisting different profiles of customer/people.
I also have been managing team for 3 years where I guide, coach and transfer my skills to agents and subject matter expert so we
can provide great customer service.
Skills
communication skills through email and verbally to different kinds of people which is a need for assisting you and your clients.
Excel usage-
Client facing- present data analysis and action plan to ensure efficiency and quality
Root Cause Analysis and creating action plans
-Process creation