日本と海外をつなぐクラウドソーシング

Concentrix

Technical Officer or Senior Team Manager

2010/11～ 2019/12

I am a Technical officer or process lead and also stand as a team leader of subject matter expert and back-office supports.
I work hand in hand with our operations manager and senior operations manager with client-facing and
addressing the gap to make the program/business successful.
I am so exposed to business analysis where I make sure to meet and exceed client expectations by identifying the business gaps and creating solid business processes by monitoring daily operation metrics that were being given by the client.
I was able to make a lot of presentation where we let our client know what are the things needs to be added, adjust and create with our tools, processes, and policy so we will be able to satisfy our customers that will not jeopardize the business.