日本と海外をつなぐクラウドソーシング

Global Learning Support

Study Coach

2014/06～ 2016/07

• Contact students and schedule them three times a week depending on their availability through chat and Skype calls
• Offer online training related to students’ course
• Work with an Australian trainer hand in hand
• Motivate students and encourage them to pursue their online training
• Database Management - update and monitor the database on a daily basis
• Appointment setting - book and schedule training sessions using MS Outlook.

Tools used: Skype; Salesforce CRM - database/ tracking; MS Outlook

Transcom Worldwide Philippines

Phone and Email Customer Support

2008/03～ 2013/12

Email Support (2010 - 2013)
• Answer multiple billing and technical concerns from customers in a timely manner
• Classify complaint from non-complaint queries and escalate accordingly
• Send end of day reports to immediate supervisor

Phone Support (2008 - 2010)
• Provide excellent customer service through phone calls (Inbound)
• Process billing concerns and complaints
• Investigate the bills breakdown
• Send end of day reports to immediate supervisor

Tools used: Avaya, Cisco, Siebel CRM, RightNow

Bluebean Inc.

Inbound Customer Service Representative

2007/03～ 2008/03

• Receive inbound calls to answer concerns and give updates
• Conducted outbound calls for follow ups
• Send emails and text messages for resolution and follow ups
• Track calls on a daily basis and create end of day reports

Knitjoy Manufacturing Inc.

Human Resources Clerk

2005/09～ 2006/08

• Process 201 files
• Update employees' directories and other personal information
• Recruitment – source, assess and evaluate applicants and endorse them to production