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Shey27
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- 最終ログイン : 2017-04-21
- 登録日 : 2017-04-04
職歴
詳細
Global Learning Support
Study Coach
2014/06~ 2016/07
• Contact students and schedule them three times a week depending on their availability through chat and Skype calls
• Offer online training related to students’ course
• Work with an Australian trainer hand in hand
• Motivate students and encourage them to pursue their online training
• Database Management - update and monitor the database on a daily basis
• Appointment setting - book and schedule training sessions using MS Outlook.
Tools used: Skype; Salesforce CRM - database/ tracking; MS Outlook
Transcom Worldwide Philippines
Phone and Email Customer Support
2008/03~ 2013/12
Email Support (2010 - 2013)
• Answer multiple billing and technical concerns from customers in a timely manner
• Classify complaint from non-complaint queries and escalate accordingly
• Send end of day reports to immediate supervisor
Phone Support (2008 - 2010)
• Provide excellent customer service through phone calls (Inbound)
• Process billing concerns and complaints
• Investigate the bills breakdown
• Send end of day reports to immediate supervisor
Tools used: Avaya, Cisco, Siebel CRM, RightNow
Bluebean Inc.
Inbound Customer Service Representative
2007/03~ 2008/03
• Receive inbound calls to answer concerns and give updates
• Conducted outbound calls for follow ups
• Send emails and text messages for resolution and follow ups
• Track calls on a daily basis and create end of day reports
Knitjoy Manufacturing Inc.
Human Resources Clerk
2005/09~ 2006/08
• Process 201 files
• Update employees' directories and other personal information
• Recruitment – source, assess and evaluate applicants and endorse them to production
学歴
詳細
Rizal Polytechnic College
1998/06~ 1999/03
Bachelor of Science in Psychology