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nluciano
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- Appraisal :
- Job History(F) : 0 Results
- Philippines
- Favorites : 0 Results
- Skills
- Copy Writing
- Article and Text Writing
- Personal Assistant
- Email Response Handling
- Customer Service & Support
- Questionnaire and Research
- Interview
- Other Business Supports and Questionnaire
- Others
- Last Login : 2017-07-31
- Member Since : 2017-02-06
Career
Description
The Probe Group
Offshore Quality Coach
2016/01～
March 7, 2016 - Present
I recently created & built the company’s Knowledge Management System under my Project Initiative. I am managing and monitoring a team of Customer Care Executives & Operations team adherence to the company & client protocols, processes, and Australian Collections’ Law for Telco account. Analyze data and reports using MS applications, DBMS & QMS. Facilitate and conduct team members’ coaching sessions, team managers’ quality calibration & client calls. Do huddles, touch base and meetings with team managers, clients and internal support group. Provides & delivers task that requires my attention and feedback.
