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silvaruchiemay
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Available to work
- Appraisal :
- Job History(F) : 0 Results
- Philippines
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- Skills
- Data Cleaning
- Last Login : 2017-01-22
- Member Since : 2017-01-22
Career
Description
Teleperformance
Customer Service Representative
2014/03～ 2015/04
• Managed call flow and responded to technical support needs of customers.
• Troubleshoot Cable Issues
• Remained up-to-date on the latest technologies and solutions applicable to company products.
• Identified and solved technical issues with a variety of diagnostic tools.
• Reviewed technical documentation and procedures.
• Answered a constant flow of customer calls with up to [number] calls in queue per minute.
• Addressed and resolved customer product complaints empathetically and professionally.
