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クラウドソーシング ワークシフト > フリーランスを探す > silvaruchiemay > 学歴・職歴
silvaruchiemay
職歴
詳細
Teleperformance
Customer Service Representative
2014/03～ 2015/04
• Managed call flow and responded to technical support needs of customers.
• Troubleshoot Cable Issues
• Remained up-to-date on the latest technologies and solutions applicable to company products.
• Identified and solved technical issues with a variety of diagnostic tools.
• Reviewed technical documentation and procedures.
• Answered a constant flow of customer calls with up to [number] calls in queue per minute.
• Addressed and resolved customer product complaints empathetically and professionally.
