日本と海外をつなぐクラウドソーシング

Alorica Philippines

Technical Support Representative

2008/07～ 2011/08

- Advanced troubleshooting wireless Routers, Cards, Cameras and Print Servers
- Responsible in giving step by steps procedure to the customer on how to configure Computer’s (Windows Vista, XP/2000, ME,98,95, MAC OS 10) , Network settings, Wireless settings, TCP/IP settings, Local Area Network, Wide Area Network, Firewall, Voice Over IP, Dynamic Connection, PPPOE connection, Static connection, Opening of port, X-Box configuration, PS2/PS3 configuration, Wireless LAN
- To give empathy and accountability to the customer
- To provide good quality of calls with minimum handle time
- To gain more knowledge on devices (from basic to advanced troubleshooting)

Orchid Cybertech Services Inc

Technical Support Representative

2011/06～ 2011/12

- Provides support to TPG end user customers
- Configuring different kinds of router for PPPoE for internet connectivity
- Provides support in establishing Internet connectivity
- Configuring the internet connection set up thru wireless and wired connection
- Answer and solve technical questions in routers, gateway, and DSL connection

Acquire Asia Pacific (Ringcentral)

Technical Support Representative

2012/02～ 2016/12

- Provides support to RingCentral customers with small and medium enterprise
- Answer and solve technical questions, provide necessary workarounds for cloud-based phone system
- Provisioning IP phones such as Polycom and Cisco phones
- Provides support for installation of ringcentral softphone via screen sharing
- Configuring call forwarding, voicemail settings and call handling thru the online platform
- Handle and resolve customer inquiries, questions, complaints and billing concerns with the highest degree of courtesy and professionalism
- To provide good quality of calls with minimum handle time
- Provides Voice Technical Support for US and Canada