日本と海外をつなぐクラウドソーシング

InterContinental Hotels Group

Manager, Voice Services (Asia Middle East and Africa, Europe, and Greater China)

2013/12～ 2016/04

- Responsible for managing and developing a team of Voice Services Support Specialists to ensure regional hotel satisfaction and utilization growth.
- Identified performance opportunities, program improvements and continuous improvement of team processes to ensure continuing success of Voice Services.
- Developed successful internal relationships with a variety of regional, global and functional stakeholders to promote visibility of Voice Services.
- Worked with a variety of hotel partners, including operations and ownership, to troubleshoot incoming questions and provide proactive support where applicable.
- Contributed to the strategic planning process for Voice Services; including developing business goals, organizing resources and using internal data and external industry queues to provide insight into decision making.