日本と海外をつなぐクラウドソーシング

SITEL, INC

CUSTOMER SERVICE REPRESENTATIVE

2016/06～

As a Customer service representative for DirecTv, it is not only my responsibility to answer customers queries regarding their monthly charges and services, but it is also my responsibility to make sure that I am giving them all the options on how they could better maximize their services by uncovering their wants, interests and needs then offering them add-ons that could actually help them in utilizing it well with what they have. In line with this, it is also part of my responsibility to make sure that we keep our good relationship with our customers, existing or prospective, to increase if not maintain the growing number of our loyal customers.

VTS Transcription

TRANSCRIBER

2015/10～

A transcriber’s job is primarily putting audio files into text with utmost accuracy if possible. Depending on the need or request of customers, transcriber will translate the voiced file into a clean transcription, verbatim or strict verbatim within a specified time frame.

BENNETT PROPERTY MANAGEMENT

PERSONAL ASSISTANT/ PROPERTY ASSISTANT MANAGER

2013/02～ 2015/05

As a virtual assistant, being keen to details and organized are only a few of the characteristics that one must possess to be a so-called efficient and effective VA since most of the tasks given are in a series or are linked to one or more databases and/or websites.
-my main tasks are to update our database, website calendars and information, send newsletters and send updates to our clientele and agents, prepare reports needed for presentation and meetings, organize team projects and keep the set milestones for each project. Keep track of recurring and upcoming projects.

PERSONAL ASSISTANT:
- Check, sort and answer emails on behalf of the Managing Director
- Organize and schedule meetings
- Organize personal files in google drive
- Update social media profile of company
- Update xero (accounting software)

PROPERTY ASSISTANT MANAGER
- Answer all holiday enquiries advertised in different holiday websites
- Process holiday booking confirmations
- Answer all residential property enquiries such as Open for Inspections, availability and others
- Process residential tenancy agreements, renewals, RBIS posting, rental rewards processing and others
- Updating of database for contacts and properties

HELP Inc

English teacher for ESL and Test Course / CURRICULUM DEVELOPER and TRAINER FOR TEST COURSE

2007/07～ 2014/03

As a teacher, it is my duty to provide quality English education to ESL students mainly from South Korea, China, Taiwan and Japan. It is also very important to identify the ESL learners’ difficulties on the 4 English macro skills namely Speaking, Listening, Writing, and Reading. Although, focus is mainly put on the four skills mentioned, instruction is not limited to them for it is also my duty to include grammar, pronunciation and vocabulary/expressions in the curricula.

As an Individual class Teacher
- To prepare the class material tailored-fit to the student’s level and ability
- To provide students with activities that are supplementary and reinforcement of their lessons in Group classes
- To motivate and provide students with utmost care for faster improvement

As a Group class Teacher
- To teach the skills needed by the student (especially in Test course) in taking the tests or accomplishing their tasks
- To provide students with a general idea on the competencies or skill requirement in their level
- To counsel students

As a Curriculum Developer
- To make sure that all materials used by all teachers in all levels and in all courses are not overlapping with each other whether in topics, books and materials, or methodology used in class
- To make sure that all the books are leveled accordingly
- To update the materials as often as possible and do the re-shuffling of materials as needed
- To make new curriculum every now and then as deemed fit

As a Trainer
- To update teachers of the latest trends or changes in teaching ESL or TEST COURSE materials
- To provide an overview of all the English tests and the different competencies for each level to the new teachers
- To provide tenured teachers a refresher for all the English tests and the different competencies for each level
- To assists ‘entry-level teachers’ as well as ‘careered teachers’ with their concerns regarding materials, classroom management and methodology
- To provide the novice teachers with an overview of the curriculum and matrix

NCO/RMH, Inc

Customer Service Representative

2004/06～ 2007/05

As a customer service representative, my main responsibility is to provide Verizon Business clients an exemplary service in each and every call
-Provide customers a “one-call resolution” all the time to prevent callback with the same concerns and issues within 24 hours
-Make sure that the customers are directed to the relevant departments when issues and concerns are focused on technical aspects
-Handled inquiries regarding toll free numbers, billing, and new products and services.
-Handled inquiries regarding requests of location transfers, technical support and services

TELEPERFORMANCE, INC

Customer Service Representative

2003/10～ 2004/05

*SPRINT Account
Duties and Responsibilities
As a customer service representative, our main responsibility is to provide SPRINT clients a world-class service in each and every call
-Provide customers a “one-call resolution” all the time to prevent callback with the same concerns and issues within 24 hours
-Make sure that the customers are directed to the relevant departments when issues and concerns are focused on technical aspects
-Handled inquiries regarding billing, new products and services like bundled charges and group packages.
-Handled inquiries regarding upselling services and activation of mobile phones
-Handled inquiries regarding requests for technical assistance

*LILLIAN VERNON NOVELTY ITEMS
Job Description/ Duties and Responsibilities
As customer service representative for Lillian Vernon, it is our sole responsibility to maintain the many years of outstanding and excellent service of the company.
-Make sure that the customers receive their orders on the expected day
-Inform customers of new items available and the pertinent information needed by the customer such as shipping charges, etc
-Handled inquiries regarding refund or product exchange

Home Development Mutual Fund (Pag-IBIG)

Data Encoder

2000/12～ 2001/06

As a Data Encoder, our major responsibility is to transfer all paper records in the computer database for all public and private companies as well as government and semi-quasi government offices
-Make sure that all data stored in the database tallies with the data in the paper dated 1980 to 2000.
-Mark any names of employees as well as employers who have discrepancies in their contributions