日本と海外をつなぐクラウドソーシング

Deltek

ENTERPRISE SALES INTERN

2015/10～ 2016/02

 Knowledgeable in CRM tools such as Salesforce.com
 Updates company database and maintains directory of prospective clients
 Researches and derives contact information of sales prospects
 Conducts bulk lead generation
 Supports several marketing campaigns

Results Companies Inc

INBOUND SALES REPRESENTATIVE / SALES RETENTION SPECIALIST

2016/04～ 2016/07

 Uses numerous computer workstation applications to supply live responses to customers’ needs
 Documents customer calls in the database system
 Assists customers with functionality and basic troubleshooting of product or account issues
 Assists in resolving serious complaints and escalated calls
 Maintains at a minimum, target levels of performance
 Maintains up to date level of product knowledge
 Multi tasks: Listens to customers, input data, proves solution, navigates through various applications while applying customer satisfaction techniques