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Roman2016
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- Last Login : 2017-01-13
- Member Since : 2016-10-11
Career
Description
Bibo Glbal Opportunities
Online English Teacher
2016/08～ 2016/09
I was an Online English teacher. I taught conversational English to both Japanese and Korean students.
ePerformax Contact Centers
Customer Service Representative / Operations Supervisor / Performance Analyst
2006/02～ 2014/09
I was a part of the Telecom industry for 8 years namely Alltel, Verizon, T-Mobile, and Sprint; marketing products and services have been part of my major responsibilities which I learned and mastered over the years. With my skill set, competencies, and good customer service skills I am more than able to handle heavy call volume inbound and outbound calls, create after-call reports, sending emails, doing online research, entering data, and provide assistance to other customer concerns and issues.
I improved existing documentation systems and implementing stringent measures to improve the overall performance of Operators working under our team. I was also given the opportunity to train new applicants and perform quality assurance checks on agents’ metrics.
La Immaculada Concepcion School
Music Teacher
1995/04～ 2006/03
Taught Basic Music Lesson to 1st Year and 2nd Year High School Students.
