日本と海外をつなぐクラウドソーシング

Bibo Glbal Opportunities

Online English Teacher

2016/08～ 2016/09

I was an Online English teacher. I taught conversational English to both Japanese and Korean students.

ePerformax Contact Centers

Customer Service Representative / Operations Supervisor / Performance Analyst

2006/02～ 2014/09

I was a part of the Telecom industry for 8 years namely Alltel, Verizon, T-Mobile, and Sprint; marketing products and services have been part of my major responsibilities which I learned and mastered over the years. With my skill set, competencies, and good customer service skills I am more than able to handle heavy call volume inbound and outbound calls, create after-call reports, sending emails, doing online research, entering data, and provide assistance to other customer concerns and issues.

I improved existing documentation systems and implementing stringent measures to improve the overall performance of Operators working under our team. I was also given the opportunity to train new applicants and perform quality assurance checks on agents’ metrics.

La Immaculada Concepcion School

Music Teacher

1995/04～ 2006/03

Taught Basic Music Lesson to 1st Year and 2nd Year High School Students.