IBM - Brasil

System Support Analyst Level 3

2011/09～ 2016/09

-Customer Service Board and Presidency N3
-Creation of Standardized Image-SysPrep and Macrium
-Creation and validation of processes
-Creation of procedures
-Maintenance on computers
-Maintenance in Notebooks
-Maintenance of networks
-Installation and configuration of software
-Active Directory-user release, exclusion and inclusion of machines.
-SAP User support
-End user support
-Remote Support