日本と海外をつなぐクラウドソーシング

Zolora Wiki Enterprise

Senior Executive

2012/12～ 2016/08

- Ensure customers' cases are followed up closely and resolved by team members.
- Provide guidance to team members in order to meet service standards.
- Oversee team members performances
- Generate team members performance reports
- Produce translated documents related to live chat replies in different languages.
- Compile monthly reports on overall customer satisfaction.
- Maintain and ensure of policies or renewals.

101 Classroom

Teacher

2012/07～ 2012/09

Responsibilities
-Homework Coaching
-Childcare
-Providing Tuition (Students of SJK(C) Standard 1 to Standard 6 and preparation for Form 1)
-Activities and programmes planning

Experiences Gained
-Planning and organize classroom activities according to program goals.
-Handle class activities based on program philosophy.
-Experience in maintaining daily open communication with parents.