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クラウドソーシング ワークシフト > フリーランスを探す > adimaranan > 学歴・職歴
adimaranan
職歴
詳細
Computer Science Corporation Kuala Lumpur Malaysia
Japanese Technical Specialist Team Lead
2014/02～ 2014/12
Duties and Responsibilities
• Maintain SLA resolving client quires by phone and emails
• Supporting user for Manulife and GE japan user
• Resolving issues about Lotus notes and other MS office tools
• Password resets for RSA token, Active Directory, Lotus notes and other security ID
• Handling Level 2 Support ticket using Remedy, SM7, Mainframe USD tickets.
• Monitoring servers alert in Control M, and Solaris support
