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adimaranan
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Available to work
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- Philippines
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- Last Login : 2017-01-19
- Member Since : 2014-07-01
Career
Description
Computer Science Corporation Kuala Lumpur Malaysia
Japanese Technical Specialist Team Lead
2014/02～ 2014/12
Duties and Responsibilities
• Maintain SLA resolving client quires by phone and emails
• Supporting user for Manulife and GE japan user
• Resolving issues about Lotus notes and other MS office tools
• Password resets for RSA token, Active Directory, Lotus notes and other security ID
• Handling Level 2 Support ticket using Remedy, SM7, Mainframe USD tickets.
• Monitoring servers alert in Control M, and Solaris support
