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liezellacaba
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- Philippines
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- Last Login : 2016-03-08
- Member Since : 2016-03-08
Career
Description
Damosa Land, Inc.
Billing Staff
2014/08~ 2016/03
Responsible in answering phone calls, managing calendars, meeting and event arrangements, preparing reports and financial data.
Responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.
Maintain the general filing system and file all correspondence.
Maintain an adequate inventory of office supplies.
Supervise other support staff ( Maintenance and Utilities )
Coordinate various office support services including purchasing and facilities management.
Processing expense reports, coordinating with the submission of proposals, monitoring monthly bills and supervising other support staff.
Analyzing and recording bills, preparing and issuing invoices and providing customer service.
Ensures that meter readings, meter records and other line equipment records are processed accurately and in a timely manner.
Write business letters, monthly reports and office memos.
VXI Global Holdings
Customer Service Representative
2012/11~ 2014/05
Sending and receiving money transfer by phone
Answering telephone calls and making appropriate transfers.
Interacts with a company’s customers to provide them with information to address inquiries regarding products and services.
Assisting the customer in resolving the problem.
Giving relevant explanation to customers regarding their money transfer.
Handling customer complaints.
Walk them through the process in sending money online and assisting customers in updating their online account.
Assisting the customers for processing refund and cancellation.
Sutherland Global Services
Customer Service Representative
2011/11~ 2012/11
Responsible in handling complaints and implementing retention to customers.
Document all cases with regards to customer’s inquiries, provide customers with product and service information and assist customers for product installation.
Selling the company’s products and services.
Attracts potential customers by answering product and service questions.
Clarifying customer’s complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem