日本と海外をつなぐクラウドソーシング

Damosa Land, Inc.

Billing Staff

2014/08～ 2016/03

 Responsible in answering phone calls, managing calendars, meeting and event arrangements, preparing reports and financial data.
 Responsible for providing secretarial, clerical and administrative support in order to ensure that services are provided in an effective and efficient manner.
 Maintain the general filing system and file all correspondence.
 Maintain an adequate inventory of office supplies.
 Supervise other support staff ( Maintenance and Utilities )
 Coordinate various office support services including purchasing and facilities management.
 Processing expense reports, coordinating with the submission of proposals, monitoring monthly bills and supervising other support staff.
 Analyzing and recording bills, preparing and issuing invoices and providing customer service.
 Ensures that meter readings, meter records and other line equipment records are processed accurately and in a timely manner.
 Write business letters, monthly reports and office memos.

VXI Global Holdings

Customer Service Representative

2012/11～ 2014/05

 Sending and receiving money transfer by phone
 Answering telephone calls and making appropriate transfers.
 Interacts with a company’s customers to provide them with information to address inquiries regarding products and services.
 Assisting the customer in resolving the problem.
 Giving relevant explanation to customers regarding their money transfer.
 Handling customer complaints.
 Walk them through the process in sending money online and assisting customers in updating their online account.
 Assisting the customers for processing refund and cancellation.

Sutherland Global Services

Customer Service Representative

2011/11～ 2012/11

 Responsible in handling complaints and implementing retention to customers.
 Document all cases with regards to customer’s inquiries, provide customers with product and service information and assist customers for product installation.
 Selling the company’s products and services.
 Attracts potential customers by answering product and service questions.
 Clarifying customer’s complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem