日本と海外をつなぐクラウドソーシング

Microsourcing Philippines

Customer Service and Billing Representative

2012/09～ 2015/02

 Managed high call and chat volume with tact and professionalism.
 Initiated operations improvements to improve overall call center productivity.
 Processed payments and purchase orders.
 Researched and resolved bank disputed accounts.
 Maintained accuracy in calculating discounts and charges.
 Answered product questions with up-to-date knowledge of sales and store promotions.
 Described product to customers and accurately explained details and care of merchandise.
 Built long-term customer relationships and advised customers on purchases and promotions.
 Identified chronic customer issues by creating and maintaining customer complaint log.