日本と海外をつなぐクラウドソーシング

NCR Cebu Development Center Inc.-Philippines

RMA Specialist ( Customer Service)

2008/12～ 2010/06

Attends to customer requests and claims on product/goods that were undelivered or erroneously done.
Liaise internally to all departments to resolve issues and disputes.
Analyzes and resolves issues & service complaints to ensure customer satisfaction.
Liaise with customers experiencing service or delivery issues.
Ensures that client’s accounts are given full credit for claims/ returns of products and services that were found to be at fault or unsatisfactorily done.
Makes the necessary periodic accounting adjustment on customer and company accounts.
Responsible for entering order from our global customers in an online system and ensures its accuracy per customer specification and requirements.(Data Entry).
Provide daily and monthly reports to specific customers.

Kyocera Crystal Device Inc.(Previously- Kyocera Kinseki Philippines Inc.)

Cost Accounting

2004/03～ 2008/11

Assumes the responsibility of assisting the Cost Accounting Manager in the analyses, planning, controlling and budgeting of all cost related transactions and makes sure that all transactions aligns with the management policies and objectives.
Conducts and facilitates all matters relating to the implementation of procedures used during the actual Physical Inventory .
Check/reconcile all billings/statements billed by the supplier/forwarders based on the purchased orders and other related documents issued by the management.
Assumes the responsibility of taking on-account all transactions relating to cash disbursement and replenishment of cash funds.

RIA Money Transfer/ Euronet

Customer Service Representative

2017/10～ 2020/01

 Liaise directly with Accounting, Compliance, Agent Support and other concerned departments to resolve issues pertaining to customers / agents.
 Multi – tasking in assisting calls / emails / chat inquiries from customers /agents and resolves them in a timely manner as measured thru FCR/ KPI .
 Resolve issues and concerns of the customers from our digital or online platform with basic trouble shooting.
 Ensures responsibilities and tasks assigned like daily (reports) were reviewed in a timely manner.
 Assisting customers and agents to resolve issues relating to MyRIA Application and educate them at the same time on how it works and perform basic trouble shooting.
 Liaise with our Global Correspondent to resolve issues relating to delayed and unpaid transactions.