日本と海外をつなぐクラウドソーシング

Affiliated Computer Services | Xerox | ATOS

IT Help Desk

2013/06～ 2015/10

Handle chat support, inbound & outbound calls, e-mails on incidents reported by users.Perform 1st level Helpdesk troubleshooting to resolve incidents including WAN, LAN, VPN connections, Microsoft Exchange, MS applications, Windows, Printers, etc. Manage Active Directory Account creation and password reset,Perform ticket creation, updating, assigning, and closing of incident tickets Perform incident escalation for those incidents that are beyond helpdesk level.Liaise with vendor to service network peripheral such as computers, printers, etc.

ZoeComm

Technical Project Manager Freelance

2015/10～

Support US Based VoIP Company that provides IT Services, such as IP PBX Install and Set up via SIP Protocol. Performed 3CX Management Support, Process Dispatch, Admin Tasks, Inbound/Outbound Calls, Email, Voice and Chat.

Culcleasure

Personal Virtual Assistant

2015/10～

Support US Based Client’s e-commerce Online Business by managing products in Ebay and Amazon, Performed Admin Task by processing Business Cards, Post Cards, Flyers and listing products online.

Alorica Pacific Rim Inc.

Technical Support Representative

2013/01～ 2013/06

Support U.S. Based Internet Service Provider (Verizon Online)
Provide advance technical support in Internet Connection Wired and Wireless
Email Configuration Ex. outlook, outlook express, mac mail.
Provide Customer Satisfaction and Exceed Customer Expectations
Perform Advance troubleshooting regarding internet Issues.
Modem and Router Configuration.

Stream Global Services

Technical Support Representative

2012/08～ 2012/12

Support U.S. Computer Manufacturer (DELL)
Provide extensive and advance hardware troubleshooting on DELL Laptops and Desktops for the following models INSPIRON, DIMENSION, VOSTRO, and STUDIO.
Assembly and Disassembly
Advance Hardware Diagnostics Test
Hardware Installation Support
Process onsite tech dispatches if needed.
Provide support and handle cases thoroughly until the issue has been fixed.
Performed Basic Troubleshooting on third party software. example MS Office 2010, Anti virus Program etc.

Convergys Philippines

Technical Support Representative

2011/10～ 2012/06

Support U.S. based Internet Service Provider (at&t Uverse)
Internet Cable TV Troubleshooting, Advance Digital Subscriber Line (DSL) Internet Connection
Email Set Up, Web Browser Support, Wireless Internet Connection, Security Program,
Home Networking.
Support U.S. Based Bayer Diabetes Care ( Health Care)
Provide assistance in using our glucose meters that are used to test blood sugar in a daily basis.
Troubleshoot meters that are not working.

Al Khobar Technology for IT Solutions

IT Network Engineer/Marketing Executive

2010/10～ 2011/07

Support Hands on Advance Computer Troubleshooting for the Group of Companies
(High Rise Building Company Limited, Wahaj Al Khobar Trading & Cont., Golden Dunes Medical
Company, Our Green Environment)
Installation of Network
Desktop and Laptop Set up
Internet Network Maintenance
Advance Hardware and Software Troubleshooting
Phone and Fax Machine Set up
Knowledgeable with Healthcare Management Information Systems
for (Golden Dunes Medical Company)
Clinical to Administrative Management such as Medical Records Management, Patient Registration, Human Resources Management, Out Patient Management.

247 Customer Philippines

Technical Support Representative

2009/07～ 2010/10

Support U.S. Based Internet Service Provider (Time Warner Cable)
Provide advance technical support in Internet Connection Wired and Wireless, Email Configuration Ex. outlook, outlook express, mac mail. Provide Customer Satisfaction and Exceed Expectations
Perform Advance troubleshooting regarding internet Issues.

West Contact Services

Technical Support Representative

2009/03～ 2009/07

Support U.S Based Cable Internet Service Provider (at&t U-verse) Performed Advance Troubleshooting in Cable TV that runs through Internet Advance Wired and Wireless Internet Connection Troubleshooting Email Configuration, Advance Hardware Troubleshooting. Example (Set up box, Receiver, Router, Modem) Advance Software Troubleshooting. Example (Initial Set up, Installation and Uninstallation

Telus International Philippines

Technical Support Representative

2008/11～ 2009/03

Provide Support in a Canada Based Internet Service Provider (TELUS ADSL) Advance Internet connection Wired and Wireless Advance Email Configuration for Email Clients. Example (Outlook, Outlook Express, Mac Mail, Entourage, Advance Hardware and Software Troubleshooting.)

Teletech Holdings Inc.

Technical Support Representative

2008/07～ 2008/11

Provide Support in a U.S. based Internet Service Provider (at&t DSL) Advance Internet connection Wired and Wireless Advance Email Configuration for Email Clients. Example (Outlook, Outlook Express, Mac Mail, Entourage) Advance Hardware and Software Troubleshooting Modem and Router Configuration (Graphic User Interface GUI access)

Teleperformance Philippines

Technical Support Representative

2008/01～ 2008/07

Provide Support to a U.S. Based Laptop and Projector Manufacturer (TOSHIBA)
Basic Internet Set up Email Configuration Advance Hardware and Software troubleshooting
Wired and Wireless Connectivity Set up.

ePLDT Ventus

Customer Sales Representative

2007/09～ 2008/01

Provide Support to a Electronic Store based in U.S (Circuit City)
We Sell Electronic gadgets online. Example ( Cell Phones, Home Theater System, Digital Cameras, GPS Systems, LCD TV’s, or any home appliances. We also offer Extended Warranty Plan and Installation Services.

Amazing Lifestyle Interactive

Text Chat Moderator

2002/01～ 2003/01

Provide Support to a TV Program The Fuse TV it is a chat venue on television where chatters/people can communicate and mingle with each other via text message through their Mobile Phones and will be filtered by moderators before posting it on TV. As a moderator it is our duty to screen all text messages that are coming in and out of the program and blocked messages that contains profanity, nudity and indecent pictures. Moderator’s can also receive and handle private conversations from chatters. Profits are gain through number of text messages sent by chatters and received by the program per day

VirtualCoworker

Remote IT Help Desk Analyst

2015/12～ 2017/01

Support US Based IT Solutions that provides IT Services to Small and Medium Businesses
Perform advance hardware and software troubleshooting related to Desktops, Laptops, Printers and Software. Office 365 Administration ex Account Management, Access and Permission, Software Activation, Email Management, Distribution Groups, Email Support, Email Archiving, Maintenance, and other applications related to the client’s supported applications used for work and business.