日本と海外をつなぐクラウドソーシング

PerkinElmer Inc

Team Manager

2007/01～

 Dedicated Software Support manager with 9 Years of experience in software Support and Service with recognized strengths in, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Being a single point of contact for clients and the team updating them with project deliverables and schedules.
 Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.
 My personal leadership style is to lead by example which has resulted in high morale and improved unit efficiency.